ORDER PROCESSING TIMES
Orders typically take 2 -3 business days to process before they are shipped. Please keep this in mind before ordering.
all domestic orders are shipped via DHL
Domestic orders typically take 2-4 business days to arrive- inclement weather, distance from sender, or a variety of other unforeseen circumstances may make this time longer. Once you have your tracking please contact DHL with any issues with delivery times.
all international orders are shipped via DHL
International orders are sent out via DHL. International orders will take up to 3 - 7 business days to deliver. Shipping time depends on final destination country.
Please note that we are not liable for custom clearance fees in your country and holding times of packages by customs in your country. This is unfortunately out of our control.
We try our best to make sure duties on our products remain low- but if you are an international buyer, some duties may apply.
DHL has end-to-end tracking. Please do not reject/refuse a delivery due to customs fees. If you choose to reject/refuse delivery due to customs fees, there will be a return fee deducted from your refund to cover return shipping due to your refusal.
If you suspect your item has been lost in transit- please put in a claim with DHL before sending an email to firstname.lastname@example.org. We cannot assist with lost or delayed packages without a claim number. Once obtaining a claim number we will sort it out and you will not be left without either a replacement or a refund
Rest of Africa- $39
Australia & Asia- $42
North America- $35
Central & South America- $45
You will be charged for pre-orders when you place the order.
Pre-ordered items are not applicable for rush or express shipping.
Orders will start processing on date advertised on the site- Irawo Studio reserves the right to change release dates with proper notification to customer.
Pre-ordered items will be sent using normal shipping rates.